On December 9th, 2021 Instant Conference will get a new look. Your basic teleconferencing service will remain mostly unchanged, dial-in numbers and access codes will remain the same.

The table below lists the differences between the legacy and new 'refreshed' version of Instant Conference.

LEGACY Instant Conference

REFRESHED Instant Conference

Organizer Access code

and Subscriber PIN

Moderator PIN

Calling in as conference ‘Organizer'

Calling in as conference ‘Moderator’

  1. Call your assigned dial-in number

  2. Enter your ‘Moderator PIN

  3. Press the pound key #

The subscriber PIN is no longer required.

It is no longer required to enter the star key before the organizer access code.

Additional support articles:
How and when to use the moderator PIN
Telephone moderator controls


All accounts will now renew on the first of the month

Billing dates used to depend on when you initially signed up. On the new platform, all accounts will be billed on the first of each month. Where your billing date was not previously the first, you will have been credited with a prorated amount for October 2021 to ensure you were not overcharged.

Contact customer support if you need to access previous invoices and view your billing history since moving to the upgraded platform.

Old account dashboard

New updated dashboard design

Schedule a conference

Schedule a conference

  1. Click ‘Schedule

  2. Choose a date/time

  3. Add participants you want to invite

  4. Choose optional dial-in numbers

  5. Click ‘Schedule’ to notify invitees

  6. The meeting will be added automatically to the default calendar application connected to your email account and all invitees will receive an email invitation.

Moderate a conference from your computer using the ‘Conference Manager’Join the ‘online meeting room’ from your computer or mobile device

  1. Login to your new Instant Conference account

  2. Click on ‘Join Meeting’

Call recording

Call recording

  1. All audio recordings will be available indefinitely - they will no longer expire after 30 days

The conference will start when:

  1. The second caller joins

  2. The host joins

Waiting room

  1. Waiting room off - conference starts when second caller joins

  2. Waiting room on - conference starts when moderator (host) joins

Entry & Exit notifications

Chimes and Name Announce

  1. No separate settings for entry/exit - only on or off

  2. Name announce only for host not possible

Subscriber PIN

No longer required

  1. Host only needs to call in using moderator PIN to initiate recording.