The Custom Live Stream option allows you to stream to almost any service that offers streaming. This includes Facebook, Twitch, Instagram, StreamYard, and etc.


*This feature is not available with every subscription. Reach out to your company admin if it is not available and you would like to have this feature.


  1. Navigate to 'Settings' via the top right menu from your dashboard
  2. Select 'Recordings & live streaming' from the left-hand menu under the 'Meeting Mode' heading
  3. Enable the toggle next to the 'Stream to a custom service' heading
  4. Enter the RTMP URL or server URL in the first field
  5. Enter the Stream Key provided
  6. Select 'Save'
  7. Start a meeting and enable live streaming




Live stream to Facebook


To go live:

  1. Navigate to your Facebook account
  2. Click What's on your mind, [Name]? at the top of your Feed.
  3. Click the Live video button.
  4. Click on 'Go live'
  5. By default your webcam will be selected. Click on 'Streaming software'
  6. Click 'Copy' next to the 'Stream Key' field
  7. Navigate to the recording and streaming settings of your video conferencing account and ensure the 'Stream to custom service' toggle is enabled
  8. Paste the stream key copied from Facebook in the 'Stream key' field under 'Stream to custom service'
  9. Navigate back to your Facebook account and click 'Advanced Settings'
  10. Click 'Copy' next to 'Server URL'
  11. Navigate to the recording and streaming settings of your video conferencing account and paste this in the 'RTMP URL' field under 'Stream to custom service'
  12. Click 'Save'
  13. Start a new video conference and click the 'Record' button.
  14. Check the 'Also live stream this meeting' option and click 'Start'.
  15. Navigate back to your Facebook account and write something about your live video.
  16. When you're ready to start streaming live to facebook, click Go Live in the bottom left.

Note: Use the Google Chrome web browser to go live from your computer.


For additional support for live streaming to facebook, visit the following link: https://www.facebook.com/help/1636872026560015